Contact Details

Here are the contact details for all our offices. You are welcome to telephone or write to us at the numbers and addresses below. Please use the 'click here to email us' link on the left hand navigation to send an email.

Email Disclaimers

Telephone calls to SSH

All calls to the company may be recorded for quality and security purposes.

Please note the company does not tolerate abusive language or threats to any member of our staff and will advise the caller of our intention to record any conversation deemed to be threatening or abusive. We do this in order to protect our member(s) of staff. Any conversations recorded may be used as evidence in any action taken.

Compliments, Suggestions and Complaints

South Somerset Homes is committed to providing a good quality service which is fair to all. We will do our best to make sure everyone receives the same good standard of service.

If you think:

• we have done something wrong
• we haven’t done something we should have done
• we have not treated you in a professional manner
• you have received good service from a member of staff
• you have a suggestion which will help improve the service let us know.

We promise to:

• take your complaint or suggestion seriously
• investigate it thoroughly
• let you know the outcome of this investigation

How to make a complaint

If something goes wrong, please talk to the person concerned, for example your housing officer or repairs supervisor. Give them a chance to put it right. If we can put the matter right immediately we will do so.

If you are not happy with the result, contact the Manager of the service concerned. You can do this by telephone, by visiting our offices (you can bring a friend with you if your wish, or arrange for someone else to state your case for you), or in writing. If you write to us, remember to give us the name of the person to whom you first complained and tell us what we could do to put things right. If you need help or advice please ask a member of staff.