Housing Assistant Candidate Specification

Job Title

• Housing Assistant

Grade

• Grade 3

Department

• Housing Management

Qualifications and Training

Essential

• GCSE Grade C or above (or equivalent) Maths and English.

Desirable

• CLAITS, or similar including word processing, spreadsheets, etc.
• RSA Typewriting and/or Wordprocessing Stage II.
• Microsoft Office – Word and Excel.
• Audio typing.

Experience

Essential

• Worked in office environment for up to two years.
• Dealing with people face to face and by telephone.
• Office administration experience.
• Working as part of a team.

Desirable

• Microsoft Office (Word and Excel) - wordprocessing/ spreadsheets/ databases.
• Audio typing.
• Switchboard operation/ reception work.
• Knowledge of local authority/ social housing.

Skills/Abilities

Essential

• Good communication skills – both written and oral.
• Diplomacy and confidentiality.
• Computing skills/ numerate.
• Common sense/ initiative/ ability to prioritise.
• Able to follow tasks through.
• Flexibility (maintain office cover).
• Works comfortably in busy environment.

Desirable

• Able to deal with more than one task at once.
• Ability to deal with difficult customers.
• Methodical approach to work.
• Accuracy.
• IT literate.
• Willingness to try new tasks.

Personal Characteristics

Essential

• Team player.
• Able to work on own initiative/ take responsibility.
• Adaptable – enjoys a variety of tasks.
• Patient/ level headed.
• Able to work under pressure/ to deadlines.
• Seeks advice when necessary.
• Able to use judgement and discretion.

Desirable

• Confident.
• Resilient, even-tempered.
• Sense of humour.
• Pleasant personality.