These have been devised to describe the attitude and behaviours we would expect from the post holder. These competencies embody the Company’s values.
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Leading and Developing People
(Level 2)
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- Advising and assisting team members with their tasks
- Praising a job well done
- Sharing problems with colleagues and seeking their ideas for solutions
- Building staff confidence to boost self development
- Supporting staff and appreciating their difficulties
- Building trust
- Keeping skills up to date.
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Communicating and Influencing
(Level 2)
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- Developing and maintaining links with other departments/ functions and external organisations
- Being confident in giving accurate, clear, verbal communication
- Producing clear, easily understood written material for both internal and external requirements
- Summarising information for others.
- Investing the time and effort to understand the needs of others
- Being open-minded
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Customer Focus
(Level 2)
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- Resolving our customers’ issues to their satisfaction and in line with company values
- Getting feedback from our customers
- Keeping our customers up to date about progress
- Being available for our customers
- Prioritising customers’ needs
- Taking ownership of problems and ensuring they are resolved.
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Flexibility/Adaptability
(Level 2)
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- Willing to adapt own priorities in light of new ideas/suggestions.
- Moving easily between different tasks, situations and people.
- Changing ways of working to cope with the needs of the situation.
- Remaining effective when changing from one task to another.
- Willing to adapt different roles/functions when required.
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Organising Self and Others
(Level 2)
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- Planning your day
- Preparing for meetings
- Staying on track
- Thinking ahead to minimise potential problems
- Organising and planning work effectively
- Ensuring every part of the job receives the same attention to detail
- Ensuring that appropriate information is readily accessible to those who need it
- Monitoring performance and following up outstanding issues
- Having a tidy workplace.
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Team Working
(Level 2)
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- Being approachable and easy to talk to
- Liaising with other teams/people at all levels in an open, constructive and friendly way
- Being prepared to listen to others and value all contributions
- Advising and assisting team members with their tasks.
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Judgement and Decision Making
(Level 2)
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- Finding out why and then agreeing actions.
- Assessing and ensuring confidentiality of some issues.
- Checking circumstances and identifying a need before making a decision.
- Troubleshooting problems – thinking on your feet.
- Making decisions with confidence and consistency.
- Researching decisions.
- Spotting gaps and inconsistencies.
- Doing the ‘right thing’.
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