Rechargeable Works

When will I be recharged for a repair?

If a repair is needed because you have neglected your home, or you have damaged it then you will be charged for the cost of the repair. If the damage has been caused by a member of your household, or by your guest, you will still be charged for the cost of the repair, as you are responsible for their actions.

What about vandalism?

If the repair is the result of deliberate damage that has been reported to the police, and you can provide us with an incident number, you will not be recharged you for the repair.

What if I lose my keys?

If you have to break windows or force doors because of lost keys, you will be responsible for the damage. If we have to break into the property for you, you will have to pay for the work. You should keep a spare key in a safe place, or leave it with someone you can trust. If your keys have been stolen, you should contact the police and obtain an incident number. We would not recharge you for a lock change as long as you have given us an incident number.

How do I know if I’m going to be charged for a repair?

You will be advised when you report the repair if it is likely that you will be charged for it.  If you are reporting a repair which will be reacharged then you will be expected to make an immediate arrangement to pay in full or by agreement.

How much time do I have to pay for a rechargeable repair?

Once you have received the invoice, you have 30 days to pay for the repair. If you cannot afford to pay the full amount, please contact us to arrange payment by installments.

What happens if I do not pay?

It is our policy to take legal action against tenants who do not pay their rechargeable repairs. This means that if you do not pay for the repair, you could be taken to court and end up with a County Court Judgement (CCJ) and additional legal and administrative costs. If you are having difficulty paying, please contact us so that we can arrange an affordable repayment agreement.